Effective Date: October 30, 2025
Company: Labex IT Solution LLC.
Lead Replacement Policy – Labex IT Solutions LLC
- Scope
- Applies to leads generated and delivered via the Platform to licensed agents only for Smart Agent Plan subscribers.
- Replacement Conditions
- A lead may be eligible for replacement if:
- The lead data is demonstrably invalid (e.g., incorrect contact information)
- The lead is a duplicate of another active lead
- Leads lost due to agent error, non-response, or third-party issues are not eligible for replacement.
- Procedure
- Agents must submit a lead replacement request via Lead Replacement button available on the agent dashboard for only Smart Agent Plan 5 business days of delivery.
- Labex IT Solutions will review and, if eligible, issue a replacement lead at its discretion.
- Limitations
- Replacement is limited to the same subscription or lead tier.
- There is no monetary refund; replacements are software credits or new leads.
5 . NOTE:
If no report is submitted within 3 days, the lead will be considered valid and legitimate.
6. Contact Information
For questions or assistance related to the Lead Replacement Policy, please contact:
📞 +1 (512) 5430273
📧 info@labexitsolutions.com
📍 5900 BALCONES DR STE 17256 ASUTIN, TX 78731
